The Double Up

“many issues, had to change initial plans -LPG heater faulty. 1 day lost -Faulty aux. battery, no heating/fridge. Cold night! (0°C outside..). Replaced in Wanaka -ants nests -too low clearance over-cab bed, used rear non permanent bed -Wash basin clogged up -poor thermal insulation! -Vehicle clearance too low for NZ roads! -LPG bottle 30% full at start -Fridge door opens during travel; compressor erratic. -Outside compartments difficult to close/lock”

“Depot Service - the team in Auckland were not motivated or working to any kind of process. Pickup took 2 hours and handover was perfunctory Bedding - sheets were stained and limp, duvets smelt of BO. We purchased a new set. Toilet was extremely smelly and cassette was not cleaned or refilled correctly.”

“Hot water not working, fridge not working, water tank leaking.... what else?”

“Great holiday, good service.”

“It was great!”

“Vehicle was good but a few basics missing. I did not bother to report them as we were in remote NZ”

“No comments.”

“The pictured vehicle is the one we requested but Not the one we were allocated. Supplied equipment was disappointing. I wouldnt put the pillows in my dogs bed!”

“Most of all positive but with only a couple of complaints toilet was not clean on pickup ”

“The vehicle had several issues: fridge door hinge and latch broken, so it wouldn't stay closed. We had to wedge something in front of it whenever travelling. The supplied fan heater didn't work. I paid for additional toilet sanitizers when I booked - no additional ones were supplied. The brake warning light was constantly illuminated - a representative told me not to worry, he'd text me the name of a mechanic to take care of it. I never heard back from him. ”

“1st van cold showers. Next morning it couldn't be repaired. Booked into parks until in Auckland. 2nd van wouldn't start at depot. 2 days later stranded until auto electrician sort it. Fuses blowing, no radio or GPS then no power due to auto-electrician leaving plug out. Electrical problems continued & stranded at Waitomo & more auto-electrician. Staff helpful in trying circumstances but didn't help with van obviously deficient when we picked them up. We lost so much time in NZ ”

“Starting to get very tired looking,May be it could do with retirement or a freshen up.”

“The Van was showin it's age, but that's to be expected. The back seat belts should allow passengers to sit in the back corners also. There were some problems with the electrics and the shock absorbers are nearly shot but otherwise fine”

“Couldn't change drop off location without paying 750 relocation fee. Road to Franz Josef was closed. Had to spend the last day driving. ”

“The camper was nice and clean. If we were to do it again we would get 4 chairs in the front. Also, we wanted our camper at 8am and did not get it until 11:30.”

“The campervan we rented for four weeks was perfect apart from a defective wing mirror. Excellent service, very roomy, great MPG, would definitely recommend.”

“Hi. I was totally satisfied with the services. Very great, friendly and helpful staff. The trip was really great. Surely will come again to new zealand :)”

“160 characters is not enough space to tell just how ill-prepared the two vans we booked were. Things broken and missing.”

“I am extremely disappointed in the quality of the campervan for my trip, the shower area constantly leaked urine.”

“The only thing I suggest is a run thru of how to operate things like turning on the gas bottle to heat water etc other wise very easy to drive. ”

“loved our experience, would have liked a little more help with locating the gas bottle etc, and how to empty toilet water etc when we picked up the can...”

“The van was great and we had a lovely few days. Beware of all the extras that they charge you for as most things are there anyway eg satnav heater etc. ”

“Really great Van for a family, perfect, easy to drive and fully equiped, great confort for an unforgetable road trip in New Zealand”

“Poor experience and service. Staff at depot very helpful and friendly and booking was easy however product standard and service was very low.”

“Hot water didn't work Heater only worked spasmodically Left message on helpline number no return of call No instruction in van operation just handed keys ”

“Drove 1,026 miles around NZ north and should have doubled the trip. NZ place and people are amazing very high on the list of 43 countries visited”

“Had an amazing time traveling NZ in the Double UP, highly recommended!”

“It was a great & fun experience to travel with campervan. Although it is tire with driving a long distance, the whole family of us are having a good time. ”

“Very happy overall although the vehicle itself was too old (but clean), definitely nowhere near any of the pictures posted on the website. ”