C19 Compact RV

“1. The rearview mirror on the passenger side was bent and touched and did not function properly. 2. The rear tire got punctured while driving. I tried to solve the problem by calling the 24-hour service, but it was not immediately connected. What's the 24-hour service was connected, and the person in charge was not active in solving the problem. 3. The depot office did not explain toilet sewage treatment in detail. Toilet swage did not drain well. So I didn't use the bathroom.”

“Amazing experience. Loved the car. We had no issue at all. It was a lot better then I was expected!”

“One of our best ever holidays. only 4 on quality as we had various minor issues with the RV (it didn't look like a 4 year old RV), the service centre helped us sort things out, other than the leaking bathroom roof window, but then it normally doesn't rain that much in California! We would rent again with pleasure. Thank you ”

“The drawers and kitchen stuff were very dirty when we picked it up. There was a cigarette butt in the kettle. The bathroom was dirty too. When we were checking the car and were about to leave the car park, a mechanic came and said he have to do some repairs. So they would have let us leave without those repairs. ”

“Cleaning was definitely an issue. Curtains were old and dusty. You should definitely focus on better cleaning and certifiying that to customers. Needless to say how important that is in pandemic times.”

“Vehicle was exactly what we needed, and we had no problems.”

“A great compact yet fully featured vehicle, I had an issue with the heater not working but was able to find a work around.”

“The vehicle was in perfect conditions - great for driving, great heating system, great interior.”

“The van was great to drive the bed was so uncomfortable and the mattresses need replacing! When we collected the van the cups and a lot of the crockery were dirty but with a quick clean we managed - we were not clear regarding the mileage we thought we were getting 100 miles a day and in the end it was just 100 miles - I think this should have been made more clear at the time”

“Great size (C19) for a single person or a couple. Not recommended if you are two persons who does not want to share a bed or a couple with a kid. The RV was getting a bit long in the tooth with 140k miles, but was in good condition with everything in working order,”

“Vehicle ran well besides a bad wheel alignment which made it difficult to control. Amenities such as shower and waste water sensors faulty. ”

“Everything what is needed for two people is inside.”

“Vehicle had problems with black water as well as propane stove. They could both have been detected easily before renting it to us. We would have expected much better for the price we payed. Much worse is that the support via telephone was a disaster. They basically provided no help and took a long time for that.”

“The vehicle upholstery could have been better. The engine was fantastic, well serviced and very responsive. it was an enjoyable experience overall ”

“Table in RV was broken.”

“Vehicle was great, easy to drive, comfortable and clean. Had a few little domestic errors, damaged curtain rail, toilet door very hard to open. Worst of all the dump valves were faulty so waste was leaking constantly from the tanks - made the trip very hard and awkward when connecting the waste hose at sites. Overall though the vehicle was great - just very thirsty on the fuel - but to be expected ”

“Great little rv would highly recommend ”

“Car was obsolete- speedometer showed almost 100.000 miles. It deducted very uncomfortable driving due to loose steering. I consider very unhappy choise wood door in shower. Pilot lights (grey+black water) were broken and they showed wrong reading. 2 mugs from 4 were broken. Good sleeping and kitchen Depot poit was horrible experience. Woman registered us two times, because she forgot save our registration and card for deposit I was giving three times. We spent there 2 hours. Return was ok. ”

“It was the most horrifying experience of my life, driving around with a gas leak, and no one gives a crap. Not camper travel, not Cruise America. I NEED A REFUND”

“When I used the generator, I could not use the microwave once.”

“Vehicle was great and met our needs perfectly.”

“Issues with the emptying valves for grey and black water so the sewer outlet was permanently dripping, and also the filling connection for the fresh water supply was not tightenable so we had to rely on the water tank for our whole trip. Not a great hardship and otherwise the van was clean and relatively comfortable. One niggle was that the equipment supplied provided no means to ignite the gas hob and I really needed a cup of coffee before going shopping for matches ;o)”

“Staff at San Diego were very helpful particularly Chuck, as was Jenny at customer service”

“Very old veicle and trip suport very bad”

“The vehicle had a mulfunctional travel on mirror, but except that it was good. ”

“The vehicle needed attention esp wheel alignment not all features were working eg black water gauge. no licence plate”

“Bit of a clunker, hard to get shower to work but very solid vehicle for poor back roads. Did ring about shower but they failed to get back to us.”

“The lighter on the gas stove did not work and there was no plug supplied for the sink. ”

“I would say the vehicle was fantastic if it wasn’t for the fact all of the vents leaked. Doing a snow trip this wasn’t ideal. A lot of things got wet on numerous occasions. The rv drove great, handled well, wasn’t much different to driving a big suv. Fuel consumption was terrible. A full tank, 150 litres lasted about 450-500 km 3-3.5km a litre. Crazy right. ”

“ok”

“The matrass has to be a little bit better the rest perfect. The shower is too small.”

“Vehicle was damaged and it rained in it. Several clothes and bed got conpletely wet ! ”

“Vehicle making lot of noises. NO WHEEL ALLIGMENT. Did not drive 1000 miles but still no refund.”

“The air vents leak during heavy rain. The coffee machine was dirty with an old filter full of moulded coffee grounds.”

“Problem with the black waste dump meaning on both occasions we emptied it the black water came gushing out regardless of whether valves were closed - horrible.The gauges didn’t read properly, displaying full when actually empty. Staff busy with thanksgiving week. We are always very understanding of stressed out employees, however plain rude is the only way to describe them. We were even worried about having to return to drop off the RV.Unimpressed with the service and the black water problem”

“We had many issues with our vehicle. Mostly this has to do with a lack of service and safety checks done before we took it. Wasn’t happy with the vehicle overall.”

“Very old vehicles, a lot of defects in the equipment, no service on week ends.”

“Enjoyed our trip in Cruise America RV”

“Fresh water leaked. Shower did not drain. Wheels need balancing. Wheel alignment required. ”

“The vehicle we had was terribly old and was not cleaned properly. There was even a metal nail sticking out of one of the interior panels which I cut my finger on and I had to ensure my 2 year old son didn't impale himself on. Found old bits of food on the provision kits which was gross. The return depot staff were very unfriendly and unapolgetic, when I pointed out the nail in the interior the depot manager shrugged his shoulders and said there are a lot of nails in these vehicles. Useless.”